Microsoft Outlook – Level 1

This valuable course will equip the participants with the proper tools needed to read and write emails. The participants learn to convert an email into a meeting, appointment or event directly into the calendar.  The participants learn to convert an email into a task.  They will learn to direct emails to recipients from the address book(s).  The participants learn email etiquette for a business environment.  They learn to prioritize emails, as well as categorize it. 


  • Learn to email and manage emails in the Inbox
  • Identify the important emails instantly
  • Recall or resend an email
  • Create a calendar event from an email
  • Set alarms to events on calendar
  • Print or email calendar
  • Keep notes as reminders
  • Set up groups in address book

Course Content

  • Learn about the To-do bar
  • Learn about the Inbox
  • Learn to write email using business etiquette
  • Understand who gets to see the email
  • Understand when to apply tracking for a delivery receipt and read receipt
  • Learn the email options that can be applied, such as; Delay delivery, Expires after, Direct Replies To, and set importance level
  • Learn to recall or resend an email
  • Understand Voting buttons
  • Learn about Calendar
  • Schedule appointments, meetings or events directly from an email
  • Flag emails for handling at a specific time
  • Learn about Tasks
  • Learn to set up new contacts
  • Learn to add contacts to groups


Recommended Duration

9 hours conducted in 3-hour sessions

Target Audience

Employees of all experience levels and job classifications who are interested to send and receive email, as well as keep track of calendar events.

Call now to schedule remote training: (626) 484-6556